Last updated: September 2026

At Warm Loch, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information when you visit or shop with us.

1. Information We Collect

When you browse our website, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Payment and transaction details
  • Information you provide when contacting our customer service team
  • Device, browser and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Process payments and prevent fraudulent transactions
  • Respond to questions and customer service requests
  • Provide order confirmations and delivery updates
  • Manage returns, refunds and exchanges
  • Improve our website, products and shopping experience
  • Understand how visitors use our website
  • Send marketing communications where you have chosen to receive them
  • Meet our legal and regulatory obligations

We do not sell your personal information to third parties.

3. Marketing Communications

We may occasionally send you information about new collections, products, offers and other updates from Warm Loch if you have subscribed to our marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

We do not send unsolicited bulk marketing emails.

4. Cookies and Website Analytics

Warm Loch uses cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.

These technologies may help us:

  • Remember your preferences
  • Keep your shopping experience working correctly
  • Understand website traffic and usage
  • Measure the effectiveness of our advertising
  • Improve website performance and user experience

Some cookies may be placed by trusted third-party services that help us with analytics, advertising, payments or other website functions.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

5. Payment Information

Payments may be processed through secure third-party payment providers.

Warm Loch does not need to store your complete payment card details when payment is handled directly by these providers. Your payment information is processed according to their own privacy and security policies.

6. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Website and hosting providers
  • Analytics and advertising providers
  • Customer service and technology providers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights, customers, website or business.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records and meeting applicable legal, accounting or regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

  • Request access to the information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information in certain circumstances
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information in a portable format

To exercise your rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use our services.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Warm Loch
Email: support@warmloch.com